At The Outlet Hub we are committed to providing high quality products which we hope you will enjoy, but we know from time to time a product may need to be returned or exchanged, therefore this refurbished item comes with a 12 Month Return To Base Warranty.
In the event of a return and to enable us to process your Refund/Exchange or Repair efficiently please follow these steps:
If your item develops a fault within 30 days of the date you received it we will offer a full refund or replacement (if the item you ordered is out of stock we will offer an equivalent model)
If your item develops a fault after 30 days of the date you received it, but within the 12 Month warranty period we will offer a FOC repair upon receipt of the item. You are responsible (including costs) for returning the item to us via a trackable method.
The above policies do not affect your statutory rights.
All of our orders are shipped via DPD or Royal Mail 1st Class/1st Class Recorded (except TV's over 43" which are shipped via a specialist courier).
Unfortunately our Next Working Day Delivery policy excludes some remote rural areas and countries. Please confirm with our customer service team first before placing the order.
Please ensure you have an up to date daytime contact telephone number, preferably a mobile telephone number, on your account should we need to contact you about your delivery (see below).
We will happily accept the return of your purchase under the following circumstances.
1. We offer a full refund or exchange (subject to stock availability) for 'Buy It Now' units purchased in our eBay store, providing they are returned complete with packaging/accessories and returned in the same condition within 14 days of purchase. We will only issue refunds to the original Paypal account.
1a. The cost of the return delivery charge under these circumstances is to be paid directly by the customer.
1b. The item must be returned via a trackable method i.e. Royal Mail special delivery etc.
1c. We reserve the right to charge a handling fee for any returned item which does not comply with the above conditions.
2. Should any unit arrive faulty or damaged in transit; we will happily exchange this for a replacement unit or issue you with a full refund or credit as soon as possible.
3. Items which develop a fault within 30 Days of Delivery will be collected for a full refund or exchanged free of charge (subject to stock availability).
4. Items which develop a fault after 30 days will be collected, repaired and returned free of charge for the remainder of the 12 month warranty.
All items (excluding wearable parts) are guaranteed for a full 12 months for domestic use. We do not guarantee against misuse/accidental damage (i.e. coffee spilt inside, damaged screens etc.), excessive wear and tear (i.e. commercial use),loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, dead pixels of an amount not covered by the manufacturer's specifications or normal wear and tear. Please note that if repairs are done other than by ourselves or authorised agents our guarantee can't apply. This guarantee is naturally in addition to your statutory rights. After the guarantee has expired we will still endeavour to help with any servicing your equipment may require however this may incur an additional cost.
Should you wish to use the service mentioned above please contact our after sales department via the eBay message centre.
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